SUMMARY This position is responsible for greeting patients, providing information, scheduling appointments and communicating with staff. DUTIES *Greets and registers patients in a polite, prompt and helpful manner. Provides any necessary instructions/directions. Informs appropriate department/persons of patient’s arrival. *Verifies and updates patient information in the computer, collects copays, provides any necessary forms needing completion, obtains signatures as necessary. *Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed. *Oversees and maintains clean, orderly waiting area including reading materials, reports problems or irregularities. *Answers phone in a pleasant manner, screens calls and takes messages, provides information and deals with patient needs expeditiously. *Updates profile on all patients. *Supplements office staff as reception tasks permit by assisting with scanning, photocopying, computer input/typing and scheduling orders as directed. *Assists with preparation of agendas, materials, meetings, etc. *Schedule and confirm luncheons. *Check patient eligibility at noon each day using eCW. *Attends meetings as required. *May be required to perform other duties as requested by Management. QUALIFICATIONS *High School Diploma or equivalent required. *1 year previous experience working in customer service – preferably in a medical setting. *Experience and knowledge of Microsoft Office. *Comfortable working in a fast paced confidential medical environment. *Must be a team oriented individual with excellent written and verbal communication skills. *Knowledge of medical terminology. *Ability to meet and exceed deadlines on a regular basis. *Ability to type 50-60 wpm. *Sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information. *Ability to maintain working relationships and interact with patients and employees on a daily basis. SCHEDULING The regular work hours for this position are 7:00 a.m. – 4:00 p.m. and 8:00 a.m. – 5:00 p.m. Overtime may be required as requested. The schedule is subject to change with patient demands. Benefits Family Care Associates offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and program include: - Comprehensive medical coverage - Additional options for dental and vision benefits, life and disability coverage, supplemental health protection plans (accident, critical illness, identity theft protection) - Vacation and PTO - Illinois Paid Leave Act - Holiday Pay - Life Insurance - Retirement Plan – 401 (k) - Clothing Allowance Apply now: To apply, please send your application, resume, and references to: Contact information: Morgan McGregor Family Care Associates of Effingham, S.C. Effingham, IL 62401 mmcgregor@familycareassociates.com 217-342-7000 www.familycareassociates.com Family Care Associates of Effingham, S.C. is an equal opportunity employer, committed to transparent, nondiscriminatory employment.