► Family Care Associates is pleased to announce that we will be providing in-office billing services as of May 1st, 2019. We are excited to have our internal staff complete all aspects of our billing operations. In the interim, please continue to contact RCM360 at 636-224-6885 for any billing or insurance related questions. We look forward to a smooth transition and appreciate your patience during this time.
► FCA is proud to announce a transition to team-based care. Team-based care is a physician led team of health care professionals that work together to achieve mutual goals, increase patient satisfaction, and improve overall health outcomes. The team of professionals will consist of a Primary Care Physician, 2 Nurse Practitioners, a Nurse, a Medical Assistant as well as other ancillary members such as Care Coordinator, Clerical Staff, Phlebotomist, Licensed Clinical Social Worker and/or Radiology Technician.
In order to improve continuity of care, our nursing staff will work one-on-one with a physician and their care team. Effective January 21, 2019, we will be updating our phone system by changing the menu options. This will allow patients to reach their physician’s nurse directly.
For more information on team-based care, click here.
► Exciting News!!
We now have a Licensed Clinical Social Worker and a Certified Lactation Specialist available for our patients!
Our Licensed Clinical Social Worker, Janet Strange has 45 years of experience. She works with the care-team to address social, financial and psychological concerns. As a patient advocate, Janet helps patients gain access to resources that help overcome common barriers to healthcare.
Shelly Jarrad is our Clinical Lactation Specialist and also a member of our nursing department. She is professionally trained to assist mothers who are experiencing breastfeeding concerns such as painful nursing, low milk production, or latching difficulties. Shelly frequently helps with breastfed infants that have poor weight gain.
If you are experiencing any of these difficulties and feel like you could benefit from these services, please call 217-342-7000 and we can schedule you an appointment with Janet or Shelly.
►The Illinois Department of Healthcare and Family Services program are requiring individuals with an HFS Medical Card to pick a health plan for their medical care needs. Family Care Associates is participating in:
IlliniCare health plan: https://www.illinicare.com/members.html or 866-329-4701
Blue Cross Blue Shield health plans: https://www.bcbsil.com/family-health-plan/how-to-enroll`
Meridian: https://corp.mhplan.com/
For more information you may go to: http://enrollhfs.illinois.gov/
We appreciate your patience during this transition and look forward to meeting you and your familys health care needs. Thank you!!
► Log in to Patient Portal to request your prescription refills, print immunization records, pay your bill, and MORE!!
